Category: Podcast

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Episode 70: See you on the Internet with Avery Swartz

Those of us who work in a marketing role or are marketing our own company can debate how this tactic is better than that tactic. Depending on which conference you attend or article you read, you’ll get a different opinion. But there are a few elements that a company must have to make all of this possible – their web and social properties. These foundational assets are what everything else sits on top of, and though I may be preaching to the choir here, these basics must be properly managed, or it’s all for nought. 

My guest, Avery Swartz, has had her own business for 15 years. She’s seen nearly every problem that can happen, through her experience as a web consultant. 10 years ago, she established CampTech, a company which holds workshops showing the right way to use marketing and website applications. So she knows whereof she speaks. 

Her clear explanations of web technologies earned Avery spots on nationally-airing Canadian TV shows and on the radio. She also writes a tech column in one of Canada’s national newspapers that reaches 6 million people a week.  She’s here today because in 2020 she authored a book covering the fundamentals of managing these pieces. 

Listen as we cover everything from domain registration and maintenance, accessibility, privacy laws, PPC channels like Google Ads, marketing metrics and more.

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Episode Reboot.

Check out the new LinkedIn Learning course by Avery

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Episode 69: Digital Pivot with Eric Schwartzman

The act of rotating yourself with one foot anchored is called a pivot. This mechanism our bodies use to face a new direction provides the perfect analogy for how people should think as they move fully into digital marketing. 

Our guest, Eric Schwartzman, is a digital marketing consultant, with over 20-years of experience serving clients such as Boeing, Johnson & Johnson, Toyota, the United States Marine Corps, and hundreds of SMBs. In 2021 he published “The Digital Pivot: Secrets of Online Marketing” and he joins me on this episode to talk about digital pivots.

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Episode 68: Scale at Speed with Felix Velarde

Has this ever happened to you? You’re working as a Marketer, either in-house or as the agency serving another business. You work earnestly to do what leadership asks. You might even be part of the leadership team, directing the marketing efforts. But inside, you’re bugged by a question. While you architect campaigns, answer emails and sit in meetings, the question is there in the back of your head. You wish it had an answer, but that magic bullet keeps eluding you. It’s “How are we going to grow?” 

My guest says that growth can happen, but it’s part of a larger challenge, and not just one that marketing has to tackle. For growth to happen, both marketing (who’s got a pivotal role here) and the whole company have to retool themselves into an entity that can scale.   

Felix Velarde began as an entrepreneur, starting a web design agency in 1994, when websites were just starting to be a thing. He then became a journeyman CEO for a string of digital agencies, eventually moving onto a role where he chaired those businesses. He has also been an adjunct professor at Hult International Business School and UK lead at Vint Cerf’s People-Centered Internet coalition.

In 2014 Felix broadened the advisory role to other companies like tech startups, at which point he boiled the growth principles he’d learned down to a system that any businesses could use. In 2021 he published the playbook of his two-year program that he claims will triple a company’s size, called “Scale at Speed” 

Listen to how instrumental  Felix  considers the role that marketing plays in building the firm’s proposition. Also watch who he says should be in charge of growth; it’s probably not the roles you’d expect to be most effective at it. 

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Episode Reboot. https://scaleatspeed.com/ assessment (20 questions, under 5 minutes)

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Episode 67: Human Centered Communication, with Ethan Beute

Disclaimer: The company featured here is not a sponsor of the show, nor have I affiliated with them. They simply bring a perspective that I think you’ll get some use from.

Our talk doesn’t start out sounding the way most sales & marketing talks do. That’s because of the alarm being raised by our guest on the forces around us that are polluting our digital environment. Why does this matter? Because this sludge messes with our innate ability as humans to relate to each other, and without that personal  connection, the ability for a buyer to  gain enough trust to put their faith in your business is out of the question.

The book in question is Human-Centered Communication. It was co-authored by Stephen Pacinelli  as well as our guest, Ethan Beute. He is VP of Marketing at BombBomb, a software company in Colorado Springs, CO that helps people create simple video messages. Prior to that: he ran marketing for local television stations on-air and online. 

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Episode Reboot.

For another take on communicating with video, check out Ep 54 with Tyler Lessard

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Episode 66: Vitamins vs Painkillers with Dipalli Bhatt

One of the basic principles taught in marketing is to suss out why someone buys a product. That seems a simple enough thing to do, but is it? What makes this complex is the fact that different jobs demand different products. 

Let’s say you’re sending a physical object to someone who’s on another continent. You aren’t going to take it there yourself, so your likely option is to mail it. To you, the mail service fits the mold of the product you should buy in this case. But let’s pretend this object is a birthday present and their birthday is tomorrow. Now, what you require is a ‘it-absolutely-positively-has-to-get-from-here-to-there-overnight’ product and for that, only a global courier like FedEx fits the mold. Not every product in a category suits the job the customer has in mind, so those of us selling products must know the job our product is bought to do.  And these jobs can loosely be divided by whether they:

  • help us improve something we may not feel an urgent need for – Vitamins
  • immediately solve something we absolutely positively need – Painkillers

That’s how  someone I know describes these two job types. She’s joining us to explain how knowing which type we have impacts positioning, customer service, product roadmapping and more.

Dipalli Bhatt is the head of marketing at Evidence Partners. She has 15 years of product and corporate marketing experience and has worked with organizations like Disney and TD Canada Trust which listed her as one of ’30 under 30′ marketing professionals to watch. Honoured by Adobe as ‘Fearless 50 Marketer 2019-2020’ across the world. 

She is a member of Forbes Communications Council and is involved in mentoring tech-startups and women in leadership. Dipalli also volunteers at Tie Ottawa Chapter and Invest Ottawa. 

She has a Master of Business Administration from University of Ottawa

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