A trend that’s currently having its day in the sun is Product-Led Growth. According to our guest, it’s a fine model, but our companies need growth that’s based on a more foundational element – advocating for Customer-Led Growth.
CLG begins with creating organization-wide understanding around what experience is most appropriate for the company’s best customers. Value to customers is then delivered — whenever, wherever, and however they need it — throughout their relationship with the company.
Our guest pioneered customer experience mapping while she was leading marketing for the Vancouver-based SaaS company Unbounce.
She has been a brand builder since 2000. In 2009, she embraced tech startups and SaaS, recognizing marketing’s pivotal role in SaaS success. In 2023 she co-authored Forget the Funnel and with her co-founder Claire Suellentrop has a consultancy that goes by the same name.
Let’s talk to Georgiana Laudi.
People/Products/Concepts Mentioned in Show
ACV = Average Customer Value
Dave McClure’s Pirate metrics
You may also like the previous episode on customer interviews with Ryan Gibson
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