Episode 22: Digital Marketing Through Uncertain Times

Today’s episode is a simple solocast of me talking to you. I’m recording in an extraordinary time when stress is being put on healthcare, public institutions, whole industries and even entire economies. All the uncertainty out there is invading our digital marketing world. What’s going to happen? Just thinking about current events can induce fears about budgets getting cut, teams getting shrunk and we feel an existential threat to our very career. 

To help, the first part of the episode goes through how uncertainty affects everyone’s mindset. I share what some authors like Elizabeth Kubler-Ross and Kurt Vonnegut have observed about these reactions change over time. By understanding them, we’ll hopefully cycle through these emotions more quickly. 


Peter Drucker said we shouldn’t scale back at times like this, but to make investments that “enable a business to make its future. That, in the last analysis, is what planning for uncertainty means.” So having dealt with how we respond to uncertainty as humans, I devote the rest of this episode to how we can respond as marketers.

I talk about investments we can make around planning, doing, analyzing and improving processes. I share resources that have helped me during crises so the way I market fits with new outside realities. Hopefully it helps propel you to act in a way that you can look back on with pride when it’s all over.

People/Products/Ideas Mentioned:

Mr. Micawber from Charles Dickens’ “David Copperfield”

Pandora’s Box

Andrea Bassi, co-author of “Tackling Complexity”

Apollo 13

The Shawshank Redemption among other ‘Man in Hole’ movies

Craig Ferguson final “Late Late Show” monologue

SWOT analysis

Porter Five Forces Model

Business Model Canvas popularized by Alex Osterwalder and Ash Maurya

Anzoff Matrix

“An Astronaut’s Guide to Life on Earth” by Chris Hadfield

Mark Schaefer’s Content Shock

Shell Oil’s There Is No Alternative (TINA) Scenario Planning

Dr Flint McGlaughlin, Founder MECLabs, on marketers using their art to help others in crisis. 


Go find another group who would benefit from clarity on their strengths and ways to express their value to their audience.


2 Replies to “Episode 22: Digital Marketing Through Uncertain Times”

  1. Awesome podcast Glenn! I really enjoyed it and learned a few things. Thank you for sharing it with me.

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