One message, many media: the varied impact of your content across channels, with RJ Licata

One message, many media

Episode 165

Did you know that how your message is received is mainly dependent on where people received it? This is a fact of life in an era that’s framed by paid, earned, shared and owned channels, best known in its acronym form as the PESO framework.

Focusing in on what we want our brand to be known for, we’re soon hit with the reality that the same content plays differently when it’s issued in a corporate release versus an influencer’s social post versus a customer’s review versus a direct message that’s sent from someone we know. 

We have limited control in many of these settings, and because of the sway gigantic Silicon Valley companies have, even the media channels that let us publish content  aren’t giving us enough control for us to say we really own those properties. 

So how do we  tune our content for these channels, so each one has the greatest impact on our audience? 

Our guest says that only after we accept the degrees of control afforded to us by different channels, can we align our content with what each of them does best.

This concept is called Owned Asset Optimization

RJ Licata began working at  Terakeet, a central-NY Mktg company in 2014. He is now the senior director of marketing there. Prior to that, RJ worked in New Media and Web Strategy with the fabled Syracuse University football program, running their social media and official team site. 

RJ has a bachelor’s degree from SUNY Cortland and received his master’s degree in instructional design, development and evaluation from Syracuse University. RJ is also a fiction and non-fiction author and together with his wife, tries corralling their three children, mostly unsuccessfully.

People/Products/Concepts Mentioned in Show

Planter’s death and rebirth of the Mr. Peanut brand.

Concept of Permission Marketing by Seth Godin

Ford Motor Company

Sharecropping

How priorities shift as you grow, with Shannon Clement

Shannon Clement

Episode 164

If you take the United States economy as a bellwether, you can brea businesses down into three categories. There are Start-up companies that typically have annual revenue anywhere from a million up to $40 million.

Mid-market or  Scale-up organizations generally have an average annual revenue of $300-400 million.

Large enterprises, like those in the Fortune 500, had an average revenue in 2022 of $36 Billion. They represent the vast majority of all business revenues.

 The point is, these companies are such different sizes from each other, that you must tailor the marketing you do according to where they are on this continuum. Ideally, you’ll  take on the difficult task of reinventing the marketing function at each stage of their Start-up to Scale-up to enterprise journey. 

Our guest draws on 20 + years of experience in creating digital marketing and product development strategies that have resulted in highly converting online assets and campaigns. As a Fractional Chief Marketing Officer & owner of an Agency called Engagement Marketing, she has supported organizations and businesses in the growth stage looking for positioning help & support gaining further market traction. She also serves as a marketing consultant to Start-up Founders through various Accelerator and Incubator programs. 

Let’s join  this talk with Shannon Clement.

People/Products/Concepts Mentioned in Show

Shannon on LinkedIn

MRR: Monthly Recurring Revenue

What we can learn from artists, with Fred Pike

What we can learn from artists, with Fred Pike

Episode 163

Today we’re talking about what analytics has to do with music (check out this music about analytics by songwriter Kai Feng). We’re looking at a musician’s work style and seeing what analysts can adopt from it. According to today’s guest, these two disciplines have much in common.  

Fred Pike is a father, a grandfather and a string musician who both plays in and is president of the Milwaukee Mandolin orchestra. 

He is also a Conversion Rate Optimization (CRO), Google Analytics and Google Tag Manager expert, having been a founding member of the web development agency Northwoods which just celebrated twenty five years in business. He has also shared his knowledge through various courses and at CXL which is better known as Conversion XL and sessions he has presented at Superweek

He approaches marketing analytics in much the same way as he approaches a musical performance. So let’s listen to how he does that, in my chat with Fred Pike. 

People/Products/Concepts Mentioned in Show

Northwoods, the agency which Fred co-founded

Fred on LinkedIn

Fred on X/Twitter

Milwaukee Mandolin Orchestra

Great video by Kai Feng singing about data: https://youtu.be/D_upBpY1U2I?si=DxFHdl-PO7CqLGXH&t=147

Simo Ahava

Jeff Sauer

Julius Fedorovicius

Sonke Ahrens

“The dullest pencil beats the sharpest mind”

Forget the Funnel, with Georgiana Laudi

forget the funnel with Georgiana Laudi

Episode 167

A trend that’s currently having its day in the sun is Product-Led Growth. According to our guest, it’s a fine model, but our companies need growth that’s based on a more foundational element – advocating for Customer-Led Growth.

CLG begins with creating organization-wide understanding around what experience is most appropriate for the company’s best customers. Value to customers is then delivered — whenever, wherever, and however they need it — throughout their relationship with the company. 

Our guest pioneered customer experience mapping while she was leading marketing for the Vancouver-based SaaS company Unbounce.

She has been a brand builder since 2000. In 2009, she embraced tech startups and SaaS, recognizing marketing’s pivotal role in SaaS success. In 2023 she co-authored Forget the Funnel and with her co-founder Claire Suellentrop has a consultancy that goes by the same name. 

Let’s talk to Georgiana Laudi.

People/Products/Concepts Mentioned in Show

Georgiana on Twitter/X

ACV = Average Customer Value

Clayton Christiansen’s jtbd framework

Dave McClure’s Pirate metrics

You may also like the previous episode on customer interviews with Ryan Gibson

Episode Reboot. Get the free workbook and other free resources on the FTF site.

Book’s phases and customer journey milestones combined (used with permission)

Episode 162: In search marketing, change = opportunity. With Giannina Fumagalli

In search marketing, change = opportunity. with Giannina Fumigalli

This is the second episode in a series on having a thriving career. There is one specific subfield where this challenge is harder than usual – it’s marketing within paid and organic search. There are always new tools and techniques coming along, and In our guest’s opinion, to be a search marketing professional means upgrading yourself, to master them while the iron is still hot. 

I’ll be talking with someone who has dealt with more than her fair share of change – but who feels she is better as a result. Originally from Peru, Giannina Fumagalli has lived in Montreal Canada for the last 18 years and who has been working in digital marketing that whole time, including both agency and client-side roles. She is currently the Growth Marketer at Vircom, a pioneer in B2B Email Security.

People/Products/Concepts Mentioned in Show

Giannina works at Vircom.com

Parisian vs Quebecois French

RSA = Responsive Search Ad

Episode Reboot. “Not all clicks are created equal”