Revealing visitor behaviour through tags, with Ricardo Cristofolini

Revealing visitor behaviour with tags

Episode 189

My sister-in-law Janice works at the forefront of Medical Sonography. You may know it by the name Ultrasound, where non-invasive sound waves are sent into the body, which bounce off tissue and get displayed on a monitor. It has the ability to evaluate anatomy in an increasingly wide range of structures such as abdominal organs, the heart, vasculature and muscles in patients of all ages as well as the most commonly known purpose of obstetrical ultrasound.

In the past 35 years, ultrasound has changed from a tool that was used solely by Radiology and has now expanded into being used by almost every medical disciple: cardiology, emergency medicine, anesthesia, nursing, physical therapy and more. Training these non-traditional users had a huge boom, and now ultrasound is being taught in the first year of medical school as it is known that no matter what type of medicine one chooses, ultrasound will play a part. Janice and others have shared their love and knowledge of ultrasound to help and aid the expansion of ultrasound into new realms in all areas of healthcare.

In a similar way, to be better marketers, developers, or website owners, there are aspects of web behaviour that we need surfaced: specific user conversions, page views, scrolls and many other interactions. These aren’t visible to Analytics tools out-of-the-box. Our equipment must be configured to highlight them, and that’s done with tags that fire and alert our analytics software of specific interactions, the same way that medical monitors show the echoes of specific sonar frequencies.

We’ve evolved from coding tags right on our sites to operating them with tag management systems, the most common one being Google Tag Manager. Without these tagging tools, our visibility into site performance would be limited the same way that doctors before ultrasound couldn’t see what was going on inside their patients.

Another similarity these tools share is that they both come with ethical and safety considerations, and laws covering user privacy and data protection. Gathering insights, whether by ultrasound or tag technology, must respect the digital autonomy and privacy of users.

We have a guest to take us through all facets of tag management and I hope that after hearing him, you won’t think of tagging as just some machine that should be relegated to technicians, but a tool you can use on the front-lines, as something you yourself should get hands-on with. So let’s talk about tag management with Ricardo Cristofolini.

With a background in Tourism and Hospitality Management and International Trade, Ricardo Cristofolini’s Analytics professional journey began when he arrived in Canada in 2015 to study at Algonquin College of Applied Arts and Technology, where he earned an Ontario College Diploma in Computer Programming, Networked Environment, and Programming Languages from 2015 to 2017. There, he had the opportunity to put together previous professional knowledge with brand new one exploring multiple subjects, from Web and App Development to cloud computing, Database structure, and much more.

Transitioning to the workforce, Ricardo served as a Web Developer at FilmFX from December 2017 to December 2019, gaining two years of experience. In March 2018, Ricardo expanded his skills at Pondstone Digital Marketing, specializing in WordPress, Content Management, and other relevant areas until February 2019. At this point, he had already fallen in love with Analytics and Data Tracking. His expertise continued to evolve as he took on the role of Senior Data Analytics Implementation at Bounteous Canada from July 2021 to October 2022 He currently holds the position of Napkyn Senior Implementation Specialist Data Solutions, a role he has been dedicated to since 2022.

In his spare time, when not reading about Analytics and developing his knowledge (and earning a badge from Linkedin as Top Web Analytics Voice), Ricardo supports others’ new adventures in this field on multiple social media platforms answering questions and providing guidance.

Originating from Brazil, Ricardo Cristofolini’s professional trajectory reflects a dynamic and progressively challenging path within the realms of web development, digital marketing, and data analytics implementation.

 

Chapter Timestamps

00:00:00 – Intro

00:04:55 – Ricardo on GTM and Google Tag

00:27:40 – PSA

00:28:30 – All about Server-side Tagging

00:49:06 – Where to contact Ricardo

 



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People/Products/Concepts Mentioned in Show

What’s New with the Google Tag article

Everyday use of Google Analytics, with Dana DiTomaso

Dana DiTomaso

Episode 188

Dana DiTomaso embarked on her digital marketing journey over 20 years ago, initially working in tech support for a CRM before founding a web design company in 2002. In 2000, clients sought her expertise in increasing website traffic, propelling her into the world of Search Engine Optimization (SEO). By 2012, Dana became an active participant in the SEO community, sharing insights on technical and local SEO topics.

Dana, having typed her first line of code in 1982, consistently demonstrated an entrepreneurial spirit and started delivering talks and presentations since 1998. Recognizing the potential of digital-first marketing, she founded three businesses that educate entrepreneurs and organizations. As the founder and lead instructor of KP Playbook, Dana teaches the “Analytics for Agencies” course and manages a thriving learner community, emphasizing proven principles over quick tips. Notably, none of her clients have faced Google penalties to date.

Dana lives in an old growth forest near Victoria BC.

 

Chapter Timestamps

00:00:00 – Intro

00:03:01 – Welcome Dana

00:08:18 – The unvarnished view of data given by GA4

00:16:33 – Using custom reports and exploration tab

00:22:41 – Giving other users access to Reports

00:26:39 – PSA

00:27:25 – Reporting through Looker Studio

00:35:08 – Why knowing some UX helps

00:38:54 – Pulling other data sources together with GA data

00:44:01 – Looker studio tactics

00:53:18 – Where to contact Dana

People/Products/Concepts Mentioned in Show

Reach out to Dana at [email protected]

Dana on LinkedIn

Dana’s personal site

Dana built Kickpoint Playbook, which includes the course “Analytics for Agencies” – use the code FUNNELREBOOT for 20% off

GA4SPY

Supermetrics

Airbyte

TeamSimmer

GA4BigQuery



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High Impact Content Marketing, with Purna Virji

High Impact Content Marketing

Episode 187

In numerous companies, the approach to content strategy appears to be nonexistent, marked by haphazard content creation and dissemination. A notable absence of a cohesive plan to align content with overarching marketing objectives is evident, leading to a disjointed and less effective approach. In light of these challenges, it becomes imperative for companies to recognize the critical significance of implementing a robust content strategy. The upcoming discussion will delve into a methodology that not only addresses these shortcomings but also promises to elevate content creation to a level where flawlessness becomes a tangible outcome. As we navigate through the intricacies of this approach, you will discover how a well-crafted content strategy can serve as the linchpin for achieving marketing goals and fostering a more impactful and cohesive online presence.

Purna Virji is a globally recognized content strategist. She grew up in India, when her family came to the US they settled in  Philadelphia. She did her masters at Cardiff University, but returned to Philadelphia where she was a journalist and then a producer at the local TV affiliate for PBS. That experience is where She picked up expertise in creating content. She ported this communications flair into designing Pay Per Click ad campaigns for ecommerce companies and then when Microsoft’s own ads platform needed a trainer, she transitioned to working there, training both internal Microsoft teams and external groups on Microsoft ads. She went on to speak at conferences like MozCon and SMX Advanced and was ranked as the #1 Most Influential Expert in the world by PPC Hero.  

She is currently the Principal Consultant for Content Solutions at LinkedIn. In 2023 she came out with the book “High Impact Content Marketing” which we’ll talk about today.  

Timestamps/Chapters:

0:00:00 – Intro

00:02:42 – Welcome Purna

00:10:32 – the AGES model

00:20:38 – PSA

00:21:46 – Practical tips for high Impact content

00:35:26 – Identifying what your audience’s needs are

00:46:41 – Where to get book; contact Purna

Author’s COCOA model for topic ideation, reprinted with permission



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Glenn & Purna at CEX

Successful Change, with Susan Odle

susan odle

Episode 186

Increasingly, many Marketing teams have been forced to transform their own teams, or the Business as a whole has had to start transforming itself. 

But no matter how technically sophisticated they are, no matter how many consultants they have or how many Project management meetings they hold, most companies struggle through these transformations. At best, when transformations succeed, they leave heart-ache and sore feelings 

Most of them revert to the status quo they tried so hard to shake. Those leading the initiative end up demoralized, marginalized or downsized.

People who say they can make transformations successful are treated with skepticism. But when that someone has skills that are so multifaceted and has pulled off this feat in multiple industries, you ought to lean in & hear them out.

Susan Odle is someone whose life’s journey and heritage spans three continents. Born to Guyanese parents moved first to London England, then to Toronto, Canada where she went to high school; it happened to be the same school where I went. Anyway, she moved to Ottawa to study music at University. The musician in her has been strong from then until now, evidenced by a solo project she released in 2017.

Our paths crossed again years later when I moved to Ottawa. In the interim Susan had been holding pivotal roles in high tech firms, leading channel & direct sales, professional services, and ops which helped several to successful exits. Susan was honored In 2020 as one of the top 50 women in SaaS by the Software Report. She’s also owned several businesses as well. Currently, Susan specializes in operationalizing change through her consultancy, 8020CS. She’s taken her understanding of navigating successful change and literally wrote the book on it. “Successful Change,” was released in 2023.

Chapters & Timestamps

00:00:00 – Intro

00:02:47 – Welcome Susan

00:06:46 – The chaos that comes with transformation

00:11:50 – The 8020CS Blueprint

00:21:46 – Break change down into four dimensions

00:29:38 – PSA

00:30:32 – Moving through ‘gates’ toward successful change

00:48:59 – Overcoming resistance

00:53:45 – Susan’s coordinate and other resources



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Hosting Events that Generate Leads, with Michael Tucker

Hosting events that generate leads

Episode 185

One thing that professional services and solo subject matter experts struggle with is building an audience and influencing their purchases.

Creating a content marketing engine that achieves this can take agonizingly long – years even. But virtual events that are properly marketed seem able to shorten that timespan. 

My guest, Michael Tucker, has refined a program that develops virtual events for clients, and over the past 3 years it has accelerated post-event prospect discussions and sales success.

Graduating from Campbellsville University in Kentucky, he now calls Florida home 

Chapters/Timestamps:

0:00:00 Intro

0:01:14 Welcome Michael

0:03:44 Virtual events are good for leadgen

0:29:09 PSA

0:30:17 Running virtual event that embeds call-to-action

0:32:30 Seeding the CTA into event

0:54:50 Michael’s coordinates



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People/Products/Concepts mentioned in the show

Michael’s sites:

www.thefunnelpros.com

https://www.virtualstagesecrets.com/

Michael on Instagram

Michael on YouTube.com

Zoom

Manychat

MobileMonkey

Zapier

Slybroadcast

HighLevel

ECamm

Streamyard