Episode 83: Quantifying Your Marketing Funnel’s Revenue with Keith Perhac

Disclaimer: The company featured here is not a sponsor of the show, nor have I affiliated with them. They simply bring a perspective that I think you’ll get some use from.

“It’s not working.” That’s the gist of every complaint made about marketing funnels. Marketers painstakingly build a series of offers and pay for traffic to see them, but the conversion rates drop off somewhere between there and the point where sales close.

Can funnels be fixed? Absolutely, but not without knowing a critical piece of data. Getting that data that helps fix the suboptimal parts of the funnel is our focus today. 

To go through this I’m joined by Keith Perhac, a digital marketing expert and software entrepreneur. After growing up in the states, he headed to Japan to become what’s known there as a salaryman. He moved back In 2010 to work with startups and digital marketers looking to grow quickly. He founded SegMetrics, a tool that lets you see revenue from the perspective of each touchpoint in your marketing funnel. Since then, he’s appeared on over 35 podcasts & in 2020 published the book we’re here to discuss, “Building Marketing Funnels that Convert, a 90 minute guide”

When he’s not working on SegMetrics, Keith draws and attempts (futilely) to spend more time outdoors. He lives in Portland, Oregon with his wife and two daughters.

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Episode 82: Renegade Marketing with Drew Neisser

W. Chan Kim, author of Blue Ocean Strategy, said “The hardest battle is simply to make people aware of the need for a strategic shift”.

I somehow feel that he was thinking of marketers with this phrase. We are changing the minds of our buyer so they’ll choose our brand. To do that we are often changing our companies to produce the value our buyers expect. And changing the status quo in some companies means overcoming a lot of lethargy. This takes someone who’s courageous, as today’s author argues, it takes a renegade.

Drew Neisser is the founder of the marketing agency Renegade and Is the host of the podcast Renegade Thinkers Unite. Drew has been featured on network TV, many podcasts and writes a regular column for Ad Age. He talked to me from his Manhattan office about his 2nd book, Renegade Marketing: 12 Steps to Building Unbeatable B2B Brands which came out in 2021.

Key takeaways for unleashing your own inner Renegade

  • Have the traits of cool marketing CATS: Courageous, Artful, Thoughtful, Scientific
  • Reverse your targeting – start with employees, then customers, then prospects
  • If your content isn’t of legitimate value to your customers, then don’t release it
  • Work with your CFO to radically simplify your metrics (8 KPIs or less)
  • Don’t overspend on martech, watch how much headcount it takes to manage the automation technology you take on
  • Leave 10-20% of your budget for experiments
  • Get your value proposition down to 8 words or less
  • Sell through service:think of what your customers would consider valuable; give it without regard to charging them for it

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Episode 81: Paid Attention with Faris Yakob

It’s been amazing, what we’ve achieved by connecting up computers world-wide, webbing them together. As its full name suggests, we gave ourselves an Inter-network that provides for our every information need, on command. But there is one change that the Internet made to us, it gave us more stimulus than our biology was made to handle. The demand for our attention suddenly exceeded the supply; and this economic shift is most noticeable in the world of advertising. The digital advertising marketplace has gotten more vast, more confusing, and it’s far less clear what the rules are anymore. 

Thankfully, there’s been a lot of research at the intersection of advertising and human attention. Effective marketers who are aware of the trends can tune their advertising to make their brands heard and win the attention of their target audience.

To get the latest insights into this, we’re talking to the author of the book, Paid Attention which just came out  in 2022 with a revised edition. 

Faris Yakob grew up in the UK and after graduating from Oxford University, led the digital innovation efforts at global ad agencies like McCann Erickson and MDC Partners. Following that, he and his wife Rosie co-founded Genius Steals, an innovation and strategy consultancy. 

He also serves as a juror for marketing awards like the Clios and the London International Awards. He’s also been a member of a non-profit consortium called  the Attention Council that aims to better measure the influence of marketing on people’s  attention. Clearly someone who likes the written word, in addition to his books he puts out a monthly column in Admap and the Marketing Society.

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Episode 80: Business Gold with Michelle Raymond

When used properly, LinkedIn Company pages carry a ton of marketing value. 

To help us learn how to leverage these assets, I asked Michelle Raymond to join me. 

As a LinkedIn Pages Specialist, she helps businesses of all sizes use Company Pages to amplify personal brands, build up business credibility.

She is a Member of the SMB Advisory Council for LinkedIn Pages, a Top 1% LinkedIn Content Creator. She started using LinkedIn for social selling around six years ago for doing sales, using only the LinkedIn free tools. Closing deals convinced her of the power and she has branched out to using it for Digital Marketing.

In 2021 she and Co-author Lynnaire Johnston came out with a book called  Business Gold: Build Awareness, Authority and Advantage with LinkedIn Company Pages.

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Episode 79: Becoming a Digital Marketer with Gil Gildner

Digital marketer isn’t one of those occupations that kids in school blurt out when they are asked “what do you want to be when you grow up?” 

Thankfully, a book came out in 2019 that lays out very plainly many of the things I wish I’d known when I joined this profession.  Becoming a Digital Marketer has elements that are tactical but it also weighs in on existential questions like ‘what kind of lifestyle can I have being in this field?’ and ‘should I work client-side, agency-side, or be my own boss?” Though I’ve been at this for decades, I’ll admit that I learned a number of things in the book, both about marketing and about  Kombucha, which was the product used throughout the book’s marketing tales.

Once our guest, Gil Gildner, got out of school, he worked in media for NGOs, where he traveled to over 45 countries, wore hazmat suits in Ebola units, and rode Ugandan motorcycles. Realizing that he wanted to survive into his thirties, he started doing marketing for a company that sold around-the-world airfares. It’s in this company where he met his wife Anya, a paid search specialist. Listen to our conversation for more of the interesting story of how Gil and Anya wrote this book and founded an agency which they operate from wherever they are. Today he happens to be in his hometown of Fayetteville Arkansas, near Walmart world Headquarters 

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Episode Reboot.

Check out Discosloth’s free resource The Beginner’s Guide to PPC

Episode 70: See you on the Internet with Avery Swartz

Those of us who work in a marketing role or are marketing our own company can debate how this tactic is better than that tactic. Depending on which conference you attend or article you read, you’ll get a different opinion. But there are a few elements that a company must have to make all of this possible – their web and social properties. These foundational assets are what everything else sits on top of, and though I may be preaching to the choir here, these basics must be properly managed, or it’s all for nought. 

My guest, Avery Swartz, has had her own business for 15 years. She’s seen nearly every problem that can happen, through her experience as a web consultant. 10 years ago, she established CampTech, a company which holds workshops showing the right way to use marketing and website applications. So she knows whereof she speaks. 

Her clear explanations of web technologies earned Avery spots on nationally-airing Canadian TV shows and on the radio. She also writes a tech column in one of Canada’s national newspapers that reaches 6 million people a week.  She’s here today because in 2020 she authored a book covering the fundamentals of managing these pieces. 

Listen as we cover everything from domain registration and maintenance, accessibility, privacy laws, PPC channels like Google Ads, marketing metrics and more.

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Episode Reboot.

Check out the new LinkedIn Learning course by Avery

Episode 69: Digital Pivot with Eric Schwartzman

The act of rotating yourself with one foot anchored is called a pivot. This mechanism our bodies use to face a new direction provides the perfect analogy for how people should think as they move fully into digital marketing. 

Our guest, Eric Schwartzman, is a digital marketing consultant, with over 20-years of experience serving clients such as Boeing, Johnson & Johnson, Toyota, the United States Marine Corps, and hundreds of SMBs. In 2021 he published “The Digital Pivot: Secrets of Online Marketing” and he joins me on this episode to talk about digital pivots.

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Episode 68: Scale at Speed with Felix Velarde

Has this ever happened to you? You’re working as a Marketer, either in-house or as the agency serving another business. You work earnestly to do what leadership asks. You might even be part of the leadership team, directing the marketing efforts. But inside, you’re bugged by a question. While you architect campaigns, answer emails and sit in meetings, the question is there in the back of your head. You wish it had an answer, but that magic bullet keeps eluding you. It’s “How are we going to grow?” 

My guest says that growth can happen, but it’s part of a larger challenge, and not just one that marketing has to tackle. For growth to happen, both marketing (who’s got a pivotal role here) and the whole company have to retool themselves into an entity that can scale.   

Felix Velarde began as an entrepreneur, starting a web design agency in 1994, when websites were just starting to be a thing. He then became a journeyman CEO for a string of digital agencies, eventually moving onto a role where he chaired those businesses. He has also been an adjunct professor at Hult International Business School and UK lead at Vint Cerf’s People-Centered Internet coalition.

In 2014 Felix broadened the advisory role to other companies like tech startups, at which point he boiled the growth principles he’d learned down to a system that any businesses could use. In 2021 he published the playbook of his two-year program that he claims will triple a company’s size, called “Scale at Speed” 

Listen to how instrumental  Felix  considers the role that marketing plays in building the firm’s proposition. Also watch who he says should be in charge of growth; it’s probably not the roles you’d expect to be most effective at it. 

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Episode Reboot. https://scaleatspeed.com/ assessment (20 questions, under 5 minutes)

Episode 67: Human Centered Communication, with Ethan Beute

Disclaimer: The company featured here is not a sponsor of the show, nor have I affiliated with them. They simply bring a perspective that I think you’ll get some use from.

Our talk doesn’t start out sounding the way most sales & marketing talks do. That’s because of the alarm being raised by our guest on the forces around us that are polluting our digital environment. Why does this matter? Because this sludge messes with our innate ability as humans to relate to each other, and without that personal  connection, the ability for a buyer to  gain enough trust to put their faith in your business is out of the question.

The book in question is Human-Centered Communication. It was co-authored by Stephen Pacinelli  as well as our guest, Ethan Beute. He is VP of Marketing at BombBomb, a software company in Colorado Springs, CO that helps people create simple video messages. Prior to that: he ran marketing for local television stations on-air and online. 

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Episode Reboot.

For another take on communicating with video, check out Ep 54 with Tyler Lessard

Episode 56: Content Inc. with Joe Pulizzi – Summer Books

The book we talk about in this show is #15 on the Amazon Best Seller list for Internet Marketing. Not to take anything away from past guests, but if you only listen to one of the 50 interviews we have done, I hope that you choose this one.  

I think most marketers have heard of the Content Marketing Institute.  The public figure at the centre of CMI, Joe Pulizzi, started it all with a blog post on April 26, 2007 “Why Content Marketing” His hypothesis in 2007 was that companies who put content on the internet would build relationships that blossom into future customers. He then went about literally putting out content that taught others how to do this. Once they came to the CMI site and got this free content, he would sell them everything from newsletters, to magazines, to training, and an annual Content Marketing World event.

For me personally, the story picks up in 2014 when I started listening to Joe’s podcast with  Robert Rose  on the podcast series, This Old Marketing. I found this giving-away-expertise tactic to be quite unorthodox, as I was accustomed to thinking that companies should mainly communicate with their audience through advertising. Listening to them influenced how I’ve come to see content marketing’s value. 

While CMI was evangelizing how to grow a business on content, Joe didn’t keep any secret about how well he was doing with growing his business. Already a bestselling author of several books, he came out in 2015 with Content Inc, that gave out the blueprint he was using. A year after it came out, he sold CMI in 2016 to the International Events company UBI. 

He may have finished with CMI, but over the next few years, he stayed close to both corporate and entrepreneurial content creators. His keen focus on them led him to pitch his publisher on a second edition of the book, which  rounds out the model by sharing the rest of his own journey of monetizing a Content-based business. the second edition that came out this year. I was amazed as I read it; so many new examples, all the updates on marketing channels, it’s a total overhaul from the first edition. 

This is one high-energy conversation. I was already pumped to talk to Joe, I’m not going to lie, and it seems we both got pretty keyed up as we spoke. 

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Shift away from the Glengarry Glenross revenue-generation model

The Sweet Spot

Episode Reboot

To get another perspective on audience-building, see Kevin Kelly’s post on 1000 true fans